1. Information We Collect
Information You Provide
When you create an account or use our Services, we may collect:
- Name, email address, phone number, and contact information
- Company name, role, and business details
- Payment and billing information (processed by Stripe; we do not store full card numbers)
- Trade documents, verification data, and files you upload
- Communications you send to us, including support requests
Information Collected Automatically
When you use the Platform, we automatically collect:
- Device and browser information (type, operating system, identifiers)
- Log data (IP address, access times, pages viewed, referring URLs)
- Usage data (features used, actions taken, verification queries)
- Cookies and similar technologies (see Section 7)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform and Services
- Process verification requests and deliver results
- Authenticate users and secure accounts
- Communicate about your account, product updates, and security alerts
- Process payments and manage subscriptions
- Detect, prevent, and address fraud, abuse, and technical problems
- Comply with legal obligations and enforce our Terms of Service
- Analyze aggregated usage to improve product performance
3. Information Sharing
We do not sell your personal information. We may share information in these circumstances:
- Service providers: Vendors that help us operate the Platform, such as cloud hosting (Railway), payment processing (Stripe), customer messaging (Intercom), email delivery, analytics, and AI/document-processing infrastructure. These providers are contractually required to protect your data and use it only to perform services for us.
- Legal compliance: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
- With your consent: When you direct us to share information or explicitly authorize disclosure.
- Within your organization: Information may be visible to other authorized users in your organization according to your account roles and permissions.
4. Data Security
We implement technical and organizational measures designed to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Services. We may retain certain records after account closure where required by law, to resolve disputes, enforce agreements, or maintain security logs. Uploaded documents and verification artifacts are retained according to your organization settings and applicable legal requirements. You may request deletion as described in Section 6.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal exceptions
- Object to or restrict certain processing
- Data portability where applicable
- Withdraw consent where processing is based on consent
To exercise these rights, contact [email protected]. We will respond within the timeframe required by applicable law.
7. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, measure usage, and improve the Platform. You can control cookies through your browser settings; disabling cookies may limit certain features.
8. International Data Transfers
Your information may be processed in the United States and other countries where we or our service providers operate. We use appropriate safeguards for cross-border transfers as required by applicable data protection laws.
9. Children's Privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
Questions about this Privacy Policy may be sent to:
Atlas Verified, Inc.
Email: [email protected]